Payment Policy
Effective Date: January 8, 2025
At Plaxmavel, we aim to provide a seamless and secure shopping experience for our customers. Our Payment Policy outlines the available payment methods, security measures, and important details regarding transactions made through our website.
1. Accepted Payment Methods
We accept a variety of secure payment methods to make your shopping experience as convenient as possible. The following payment options are accepted on our website:
- Credit and Debit Cards:
- Visa
- MasterCard
- American Express
- Discover
- PayPal:
PayPal allows for fast and secure payments using your PayPal account or credit/debit card. - Apple Pay and Google Pay:
These services offer a secure and easy way to complete your purchase via your mobile device or desktop. - Other Payment Methods:
We may also accept additional payment methods depending on your location or specific promotions. Please check the checkout page for more options.
2. Payment Security
We take the security of your personal and payment information seriously. All transactions on our website are processed using SSL (Secure Socket Layer) encryption to ensure that your data is transmitted securely. We do not store sensitive payment information such as credit card details on our servers.
When making a payment, your financial information is handled by trusted third-party payment processors (e.g., PayPal, Stripe) who comply with PCI DSS (Payment Card Industry Data Security Standards) to ensure a high level of security.
3. Order Confirmation
Once you’ve completed your purchase, you will receive an order confirmation email containing your order details, including the total price, shipping address, and a summary of the items purchased. This email serves as a receipt for your transaction. Please review the details carefully, and contact us if any discrepancies are found.
4. Charges and Taxes
- Sales Tax:
Sales tax is applied to orders based on the delivery address and local tax regulations. The applicable sales tax will be automatically calculated and displayed at checkout. - Shipping Charges:
Shipping fees are calculated based on the size, weight, and delivery location of your order. If applicable, shipping charges will be added to the total price at checkout.- Free Standard Shipping: Available for orders over $50 within the contiguous United States.
5. Currency
All prices displayed on the Plaxmavel website are in U.S. Dollars (USD). If you are purchasing from outside the United States, your payment will be processed in USD. Please note that your bank or payment provider may charge additional foreign transaction fees or currency conversion fees, which are beyond our control.
6. Payment Processing
Payments are processed immediately upon order submission. If your payment fails for any reason (e.g., insufficient funds, incorrect card details), your order will not be processed, and you will be notified. Please check your payment information and retry the transaction.
7. Order Cancellations and Modifications
Once an order is placed, it is processed quickly to ensure fast shipping. As a result, we are unable to modify or cancel an order once payment has been processed and the order is in transit. If you wish to cancel an order, please contact us immediately, and we will do our best to assist you. If the order has already been shipped, you may return it for a refund according to our Refund and Returns Policy.
8. Promotional Codes and Discounts
- Promo Codes: If you have a promo code or discount coupon, you can enter it at checkout to receive a discount on your order. Only one promo code can be applied per order, and some codes may be subject to specific terms and conditions.
- Gift Cards: We also accept Plaxmavel Gift Cards as payment for purchases. Gift cards will be deducted from the total order value, and any remaining balance can be paid via another accepted payment method.
9. Billing Address
For payment verification purposes, please ensure that the billing address you provide matches the address on file with your bank or payment provider. If the billing address does not match, the transaction may be declined or delayed.
10. Fraud Prevention
In order to protect against fraud, we reserve the right to cancel or suspend any order that appears suspicious or if payment cannot be successfully processed. In such cases, we may require additional verification, such as proof of identity or payment authorization, before proceeding with the order.
11. Contact Us
If you have any questions or concerns about our Payment Policy, or need assistance with a payment issue, please do not hesitate to contact our customer support team:
- Email: info@plaxmavel.com
- Phone: +1 859-359-0845